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Refund and Cancellation Policy (As per Indian Consumer Protection Act, 2019 & RBI Guidelines)

1. No Refund Policy

a) Refunds will only be issued if the product does not function as intended and cannot be fixed by our support team.

b) We do not offer refunds for change of mind or incorrect purchases.

c) Refund requests must be made within 7 days of purchase, along with documented proof of the issue.

 

2. Non-Refundable Items

a) One-time payments for lifetime access are non-refundable.

b) Subscription fees are non-refundable, except in cases of proven product failure.

3. Refund Process

a) If eligible for a refund, users must submit a formal request to support@chartmine.ai with detailed issue descriptions.

b) Approved refunds will be credited within 5-10 business days via RBI-approved payment systems.

 

4. Subscription Cancellations

a) Users can cancel their subscriptions at any time via their account dashboard.

b) After cancellation, users will continue to have access until the end of the billing cycle.

c) No partial refunds or prorated credits will be issued for cancellations.

5. Service Modifications

a) ChartMine.ai reserves the right to modify pricing and services as per the Indian Consumer Protection Act.

b) Continued usage post-modification constitutes acceptance of the changes.

6. Legal Compliance

a) We adhere to the Reserve Bank of India (RBI) guidelines on digital payments.

a) Chargeback requests or payment disputes must be addressed with our compliance team at support@chartmine.ai before raising claims with financial institutions.

For any further inquiries, please contact us at support@chartmine.ai as per the IT Act, 2000.