Digital Downloads Policy

At CHARTMINE , we provide instant and secure delivery of our digital products. Please read our Shipping & Delivery Policy carefully to understand how we handle digital downloads and access to your purchased products.

1. Delivery Method

Once your payment is successfully processed, we will grant access to your TradingView username. You will receive:

Email Confirmation – A confirmation email with details of your purchase.
TradingView Access – The indicator will be accessible under your Invite-Only Scripts section on TradingView.

If you do not see the indicator after purchase, ensure that you have provided the correct TradingView username and check your Invite-Only Scripts tab.

2. Access & Activation Time

Access to the TradingView indicator is manually or automatically granted within 30 minutes after payment confirmation.

You will receive a notification once access has been granted.

If you experience any issues accessing your file, please contact support@chartmine.ai for assistance.

3. Compatibility & Requirements

TradingView Account: A free or paid TradingView.com account to access the indicator.
Supported Devices: Accessible via desktop, tablet, and mobile devices with a web browser.
No Download Required: The indicator is cloud-based and runs directly on TradingView.

4. Non-Delivery Issues

If you have not received your download link, please:

Check your spam/junk folder – Sometimes, emails may be filtered incorrectly.
Verify your email address – Ensure that you entered the correct email during checkout.
Contact us – If the issue persists, email [Support Email] with your order details.

5. Refund Policy for Digital Products

Due to the nature of digital downloads, we do not offer refunds once the product has been accessed. However, we may offer refunds in exceptional cases, such as:

Duplicate purchases
Technical issues preventing download/access (verified by our support team)
Incorrect product delivered

6. Support & Assistance

If you encounter any technical difficulties with your digital download, feel free to reach out:

Email: support@chartmine.ai

Phone: 7411815559

Live Chat: Available on our website during business hours

We’re here to ensure a smooth and hassle-free experience!

Would you like me to add anything specific, such as license details, download expiration, or product usage guidelines?